Frequently Asked Questions
Everything you need to know about shopping with Reitmans.
What is the return policy for Reitmans online orders?
We offer free returns in-store or via mail within 30 days of your purchase date, provided items are unworn and have original tags attached.
How long does shipping take and what are the costs?
Standard shipping typically takes 3-7 business days. We offer free standard shipping on orders over a certain threshold, otherwise a flat rate applies.
Can I track my order once it has been placed?
Yes, once your order ships, you will receive a confirmation email containing a tracking number to monitor your package's progress.
What payment methods do you accept?
We accept major credit cards including Visa, Mastercard, and American Express, as well as PayPal and Reitmans gift cards.
How do I find the right size for me?
Each product page features a detailed 'Size Guide' to help you find your perfect fit, including measurements for petite, plus, and tall collections.
Can I modify or cancel my order after it's been placed?
To ensure fast delivery, we process orders quickly. Once an order is placed, we are unable to make changes or cancellations, but you can return it once received.